Privacy Policy

Introduction

Kinwell Sdn Bhd ("Kinwell", "we", "us", "our") is committed to handling personal information responsibly. This Privacy Policy describes what personal data we collect, how we use it, and what rights you have in relation to it. It applies to information collected through our website at kinwelleed.world and through our household programme enquiry and booking process.

Our registered address is Suite 18-1, Wisma Cosway, Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia. If you have questions about this policy, you can reach us at [email protected].

We operate under the Personal Data Protection Act 2010 (PDPA) of Malaysia, which governs the collection, processing, and use of personal data in commercial transactions.

What Personal Data We Collect

We collect personal data only when it is relevant to providing our services or responding to your enquiry. The categories of data we may collect include:

• Name, email address, and phone number — provided when you submit a contact form or enquiry
• Household location and general circumstances — shared voluntarily during a pre-programme conversation or session
• Payment information — processed securely and not stored by Kinwell directly
• Website usage data — collected through analytics cookies if you have consented
• Email correspondence — retained as part of our service records

We do not collect sensitive personal data (such as health information, identity card numbers, or financial account details) through our website. If such information is shared verbally during a session, it is treated as confidential household information and is not recorded or stored by Kinwell.

Retention periods: Enquiry and booking records are retained for up to 24 months after the programme ends. Email correspondence is retained for up to 36 months. Website analytics data is retained for up to 14 months.

How We Use Your Personal Data

We use personal data for the following purposes:

• Responding to enquiries and arranging programme bookings
• Delivering our household communication and organisation programmes
• Sending invoices and confirming session arrangements
• Communicating changes to session times or programme details
• Improving our services through aggregate, anonymised usage data

The legal basis for processing your personal data is your consent (when submitting a contact form), the performance of a contract (when delivering a programme you have booked), and our legitimate interest in running and improving our services.

We do not use personal data for profiling, automated decision-making, or targeted advertising. We do not sell personal data to third parties.

Data Sharing

We do not share your personal data with third parties except in the following limited circumstances:

• Service providers who assist in operating our website or processing payments, bound by confidentiality agreements
• Where required by Malaysian law or by a lawful order from a competent authority

Session content — what is discussed during in-home or office sessions — is not shared with any third party under any circumstances. It remains with the household and, where written summaries are requested by the household, with the household alone.

Data Protection

We take reasonable technical and organisational steps to protect personal data against unauthorised access, loss, or misuse. Our website uses HTTPS encryption. Access to personal data within Kinwell is restricted to staff who need it for service delivery.

In the event of a data breach that affects your rights and freedoms, we will notify you and the relevant authority as required under Malaysian law.

Cookies

Our website uses cookies. Essential cookies are necessary for the site to function. Analytics and preference cookies are used only with your consent. You can manage your cookie preferences at any time through our Cookie Policy page.

Your Rights Under the PDPA

Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights in relation to personal data we hold about you:

• The right to access the personal data we hold about you
• The right to correct inaccurate or incomplete personal data
• The right to withdraw consent to the processing of your personal data
• The right to limit processing of your personal data in certain circumstances
• The right to inquire about the use of your personal data

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days.

Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices of those sites and recommend reading their privacy policies before providing them with personal information.

Children's Privacy

Our programmes are directed at adults. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us and we will remove it promptly.

Changes to This Policy

We may update this policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website or services after an update constitutes acceptance of the revised policy.

Contact for Privacy Enquiries

For any questions about this policy or about how we handle your personal data, contact us at: